Privacy Policy

Last updated: June 23, 2026

This Privacy Policy explains how Keys4Us.com ("Keys4Us", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact support, or use our digital product services.

1. Who We Are

Keys4Us.com sells digital software licenses and related support services. For privacy questions, you can contact us at [email protected] or through our Contact Us page. Our published contact address is Flat 20, Mermaid Tower, Abinger Grove, London, SE8 5ST, United Kingdom. Our USA office is Keysforus LLC, 4300 Ridgecrest Drive Southeast, Rio Rancho, NM 87124, United States. Microsoft Partner ID: 6978285.

2. Information We Collect

• Account and contact information: name, email address, billing details, account username, password, and communication preferences.
• Order information: products purchased, order number, order status, license delivery records, refunds, replacements, support history, and transaction details.
• Payment and fraud-prevention information: payment method, payment provider references, transaction IDs, chargeback details, IP address, device/browser information, and risk or compliance signals. Full card or PayPal account credentials are processed by payment providers and are not stored in full by Keys4Us.com.
• Support information: messages, screenshots, activation details, remote-support requests, and information you choose to send us so we can help with your order.
• Technical information: IP address, browser type, device information, pages visited, referral source, cookies, analytics events, and security logs.
• Marketing information: newsletter sign-up status, coupon use, and email engagement where permitted by law.

3. How We Use Information

• To create and manage customer accounts.
• To process orders, deliver license keys or account details, provide invoices, and manage refunds or replacements.
• To provide customer support, activation guidance, and fraud or chargeback assistance.
• To protect the website, customers, and payment systems against abuse, fraud, unauthorized access, and misuse.
• To comply with tax, accounting, anti-fraud, anti-money-laundering, sanctions-screening, marketplace, payment-provider, and other legal or compliance obligations where they apply.
• To improve our website, products, support workflows, email delivery, and customer experience.
• To send service emails, order emails, account messages, and marketing emails where you have consented or where the law allows it.

4. Legal Bases for Processing

Where privacy laws such as the GDPR or UK GDPR apply, we process personal information based on one or more legal bases: performance of a contract, legal obligations, legitimate interests, consent, and protection of rights or security. Our legitimate interests include operating an ecommerce store, preventing fraud, securing the website, supporting customers, and improving our services.

5. Payments, Fraud Prevention, and AML Compliance

Payments are handled by third-party payment providers. We may receive and store payment references, transaction status, fraud checks, billing details, and other information needed to confirm payment, deliver orders, resolve disputes, prevent fraud, and meet compliance requirements. If required by a payment provider, marketplace, bank, regulator, or law, we may review orders and customer information for anti-money-laundering, sanctions, chargeback, fraud, or other compliance purposes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to run the shopping cart, keep you logged in, remember preferences, protect forms, measure site performance, understand traffic, and improve security. You can control cookies through your browser settings. Some cookies are required for checkout, account login, and fraud prevention.

7. Sharing Personal Information

We do not sell personal information. We may share information with service providers and partners who help us operate the website, process payments, deliver email, host data, provide analytics, prevent fraud, provide support, or meet legal and compliance obligations. We may also share information with payment providers, banks, card networks, PayPal, marketplace or software partners, professional advisers, law enforcement, regulators, or courts when necessary.

8. International Transfers

Because our customers, service providers, and business operations may be in different countries, personal information may be processed outside your country of residence. Where required, we use appropriate safeguards such as contractual protections and security controls.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including order delivery, account management, support, tax and accounting records, fraud prevention, dispute handling, security, and legal obligations. Order and transaction records may be retained for the period required by applicable tax, accounting, payment, and compliance rules.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing is based on consent. To make a privacy request, contact [email protected]. We may need to verify your identity before completing a request. You may also have the right to complain to your local data protection authority.

11. Email and Marketing Choices

We send order, account, delivery, support, and security emails as part of our service. If you receive marketing emails, you can unsubscribe using the link in the email or contact us. Even if you unsubscribe from marketing, we may still send service messages about your orders or account.

12. Security

We use technical and organizational safeguards designed to protect personal information, including access controls, secure connections, account authentication, monitoring, backups, and limited access to order and customer data. No online service can guarantee absolute security, so customers should also keep account passwords secure and contact us if they suspect unauthorized access.

13. Children

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review and delete it where required.

14. Third-Party Links

Our website may link to third-party websites, including payment providers, software vendors, activation resources, and support tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. If changes are important, we may provide additional notice where appropriate.

16. Contact Us

For privacy questions or requests, contact us at [email protected] or through our Contact Us page.